Cancellations Have Become a Problem

Hi from your friends at OlyCurl! We appreciate your business and love you all! We love coming to work every single day knowing we are making your day. 

We have come to a point in the life of OlyCurl that we are experiencing an unprecedented amount of cancellations. We understand that we are in the midst of a global pandemic (which we all want to end sooner rather than later!), and we know that people are going to be sick. We really do not want you to come in to the salon if you are ill. Our team needs to stay well so we can keep cutting curls, individually, and one-by-one.

First I want to say, we appreciate many of you who consistently keep your appointments and rarely cancel. 

However, there have been a few instances where we know that our leniency with our cancellation policy has been taken advantage of where someone cancelled and said they were sick but were, in fact, not. We can no longer make exceptions for your hangover, last-minute meeting, or dental appointment that you forgot about, etc. 
I pulled a report this morning that showed in the last two weeks, the value of the cancelled appointments was in excess of $3,900. 

We need your help. We want to be here for you and your curls for years to come! And I want to still be able to provide meaningful careers to exceptional stylists. OlyCurl is a living-wage company in an industry that typically pays low wages and does not offer benefits of any kind. Not only do we provide a really great work-life balance, but we also offer company-matching IRA, PTO, Accidental Insurance, and in a couple of months, Dental Insurance. Our ultimate goal is to be able to provide Health Insurance to our deserving and hardworking employees. 

In a time where prices are skyrocketing everywhere, we want to grow at a measured pace. The options we face are: a substantial increase in pricing, cutting costs by cutting business operating hours, not hiring the people I have already agreed to hire, or letting people go.  Obviously, the last two options are drastic and not desireable for anyone involved.
What we are asking is that you keep your commitments to your reserved appointments if you are not exhibiting COVID symptoms. If you do have symptoms, please get tested. If negative, you are welcome to keep your appointment. We are also asking that if you absolutely cannot make it to your reserved appointment due to non-CONTAGIOUS illness, work, school, doctor's appointments, etc., that you pay for your missed appointment. And then reschedule so that we can rock your curls!  

Another way you can help is to continue to purchase products from OlyCurl. I mean, does Jeff Besos really need another private jet? Your retail dollars support your local economy, provide local jobs, and help us pay for our education. Our education helps us to come to work with the best knowledge and fresh eyes to see your curls and waves. In addition, when you purchase from us, you can rest assured that you are getting the best unadulterated, clean, and toxic-free products available. 

Again, we really want to be here for you. We appreciate you helping us help you! Let's get a handle on these cancellations! 
Thanks so much. We appreciate you!
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With Much Gratitude,
Yukiko and the OlyCurl Team